Shippings and Returns

Returns

Am I eligible for a return?
Only orders that are less than 30 days are eligible for a return. Bought by Mistake, Arrived too late, No Longer Needed or Changed my Mind return requests are not eligible for full refunds. A Pre-Paid Return Label price will be deducted from your refund. You can also send the item directly from your local post office (if this is the case a full refund will be applied) to:

Tlaks Magnetic Curtains™
Urb. Bello Monte Calle 5 R6 
Guaynabo, Puerto Rico 00969

All items must include a tracking number. We are not responsible for any lost, damaged or misplaced shipments. Once the items have been revised please allow 3-5 business days for the refund process to begin, depending on your banking institution it may take longer.

All items must be sent back, along with any documentation, instructions, addons, free items, and marketing materials. In the case any of these items are missing, adjustments could be made to your refund for the cost of replacements and or items.

Custom Orders are non refundable. Please contact us for other options that maybe available to you, in case of any mishaps or errors in your order.

How long does a return take to process?
Once your return is received in our warehouse, it will be processed within 3-5 business days. Refunds typically reflect in your account within 5-10 business days after your return is processed. Tlaks Magnetic Curtains will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees). We must be provided back with a tracking number for the return.

Shipping costs are non-refundable and will be deducted from the total of the item purchased if a prepaid label is provided, terms that you agreed upon when purchased.

What is my warranty on my product?
We are confident the value and quality of our merchandise will meet, if not exceed your expectations. In the event you are not completely satisfied, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 30 days after you receive them (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees). Refunds will be made to your original form of payment.

The item must also be returned with all packaging information documentation, instructions, addons, free items, and marketing materials.

Returning an Item due to Customs and VAT Charges?
If you wish to return the item, you can contact customs and request for the item be returned and we must be provided back with a tracking number. After we receive the item back in our warehouse, we can issue a refund. (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees). Refunds will be made to your original form of payment.

Our return policy states that any item as long as they are not a custom, on sale, discounted or last chance may may be returned if they fall within the 30 days return window. After the 30 days unfortunately we can’t offer you a return or an exchange.

To be eligible for a exchange, or return your item must be unused and in the same condition that you received it, this also includes its packaging and accessories.

Return/Exchange Labels (RMA Labels)

Along with your package/item you may receive a pre-paid return label. If the label is misplaced, and a return is initiated customer is responsible for return/exchange label.

All labels contain a tracking number, in case of it being misplaced, the purchased return label by customer must include a tracking number as well.

Exchanges

To be eligible for a exchange, your item must be unused and in the same condition that you received it. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return/Exchange Verification

Once your return is received in our warehouse, it will be processed within 3-5 business days. Refunds typically reflect in your account within 5-10 business days after your return is processed. Tlaks Magnetic Curtains™ will not be responsible for loss or damage of return shipments.

A refund will be issued to your original form of payment for the full purchase price (excluding return shipping charges, discounts, shipping and handling charges, and any separate fees - see below for more details). We must also be provided with a tracking number for the return.

All items must be sent back, along with any documentation, instructions, addons, free items, and marketing materials. In the case any of these items are missing, adjustments could be made to your refund for the cost of replacements and or items.

Please send all returns to:

Tlaks Magnetic Curtains™
Urb. Bello Monte Calle 5 R6 
Guaynabo, Puerto Rico 00969

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